Terms of use

INSTANT GROUP – GLOBAL TERMS OF USE

Instant Offices Limited, a company registered in England and Wales (company number 03769141) with its registered offices at 11th Floor, The Blue Fin Building, Southwark Street, London, England, SE1 0TA (VAT Number 211998886) (“we”, “us”, “our”) operate this website.

Before using this website, you as an individual user should carefully read these Global Terms of Use, including the policies and procedures referred to below (the “Policies”), which supplement and are incorporated into these Global Terms of Use by reference (collectively referred to as the “Terms of Use”).

You confirm that, by using this website, you accept these Terms of Use in full and that you will comply with and agree to be bound by them.

If you don’t accept these Terms of Use, you should leave this website immediately.

We may modify these Terms of Use at any time, and your continued use of this website after we post modifications to these Terms of Use means that you agree to be bound by them, as modified.

This version of these Terms of Use is effective from April 2024.

  1. THE TERMS ON WHICH YOU MAY USE THIS WEBSITE
    1. Subject to Section 12, these Terms of Use set out the terms on which you may use this website and are the terms that apply to your use of this website in any jurisdiction worldwide.
    2. The following Policies apply to your use of this website:
      1. ACCEPTABLE USE POLICY, which sets out the permitted uses and prohibited uses of this website. When using this website, you must comply with this Acceptable Use Policy.
      2. PRIVACY AND COOKIES POLICY, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. Our privacy policy sets out what we do with that personal data.
      3. COMPLAINTS POLICY. We strive to provide excellent customer service at all times. If you are not satisfied with our services at any time, please reach out to your account manager directly. Alternatively, you can find our complaints policy here.
    3. You are responsible for ensuring that anyone else who accesses this website through your internet connection is aware of these Terms of Use and that they will comply with them at all times.
    4. The headings in these Terms of Use are for convenience only and do not affect their interpretation.
    5. Words imparting the singular number shall include the plural and vice-versa.
    6. All references to “you” and “your” in these Terms of Use shall mean you as the user of this website and the legal entity or entities being the business you are using this website on behalf of.
  2. WEBSITE ACCESS AND CONTENT
    1. We do not guarantee that access to this website, or its content, will always be available or uninterrupted.
    2. We grant you a non-exclusive, non-transferable, revocable, limited licence to access and use this website strictly in accordance with these Terms of Use. We reserve the right to suspend, restrict or withdraw any access to, or availability of, part or all of this website, the services we provide on this website and/or the content displayed on this website, to all users (whether with registered user accounts or not), without any notice. We may also close any part of or the entirety of this website at any time, whether temporarily or indefinitely, and with or without notice.
    3. We reserve the right to update this website, and these Terms of Use regularly and may change the content of any of our Policies at any time. It is your responsibility to check this website and these Terms of Use from time to time to take notice of any changes we make, as any and all changes made are binding on your access to and use, and any continued access to and use, of this website and any services or content accessed through this website.
    4. We are the owner or the licensee of all intellectual property rights in this website, and all the content and materials published on it. Those works are protected by copyright laws and treaties around the world. All other such rights are reserved, and no rights or licenses are granted to you in such works.
    5. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If you reproduce the downloaded or printed content in any medium, you must ensure that you reproduce it accurately and completely and include a statement acknowledging that it is sourced from this website.
    6. Our status (and that of any identified contributors) as the authors of any content and material published on this website must always be acknowledged and respected by you at all times.
    7. You must only use this website, and the content and materials on this website, for your internal business purposes and not for the purpose of competing directly or indirectly with our business in any way (including offering the same or similar services that we offer to any third party) without obtaining our prior written consent to do so.
    8. Whilst we regularly review and update the content and materials on this website, we cannot guarantee that all content on this website (including any content uploaded by its users) is accurate, complete or up to date, and its content may be out of date at any given time. Commentary and other content and materials posted on this website are not intended to amount to advice on which reliance should be placed. We therefore, make no warranties, representations, undertakings or guarantees that this website or any of the content on this website is accurate (including any content uploaded by its users), complete or up to date or will be free from errors or omissions. Any view expressed by any user of this website is their view and not our view nor the view of our officers or employees.
    9. The content on this website is provided for general information and/or marketing purposes only, including the property descriptions and any other information. Nothing on this website is intended to be advice on which you should rely. You should always obtain appropriate specialist advice (including but not limited to professional and legal advice) before taking, or not taking, action on the basis of any content and materials on any part of this website.
    10. We make no warranties, representations, undertakings or guarantees that this website is secure and free from bugs, viruses, malware, adware, trojan horses, or other technologically harmful material that may infect your computer equipment, software or otherwise. You are responsible for ensuring that:
      1. Any device from which you access and use this website has appropriate active anti-virus and firewall software protection in place; and
      2. Your information technology, computer programmes and platforms are appropriately configured before accessing and using this website.
  3. WORKSPACE ENQUIRIES
    1. If this website enables You to search for and enquire about office space You acknowledge and agree that:
      1. We act as a broker of “flexible workspace solutions”, being an office or office building which is fully equipped and managed, typically shared with other users within the same office or office building, and which is licensed to such users for a pre-agreed term, including but not limited to serviced offices, co-working spaces, business centres, and executive suites;
      2. We may receive a brokerage fee from the operator in respect of the flexible workspace solutions we act as a broker for, which is usually a pre-agreed percentage of the rental period of the flexible workspace;
      3. We may employ internal sales teams and work with commercial broker partners to provide office search support to you, and you may be contacted by any of our employees and/or the employees of our commercial partners to assist you in finding flexible workspace solutions.
    2. After you submit a workspace enquiry to us, we may share your enquiry details (including contact details) with workspace providers and our commercial broker partners in order to provide office search support services to you. Those workspace providers and commercial broker partners may contact you to follow up on your enquiry.
  4. CONTENT UPLOADED TO THIS WEBSITE BY YOU OR BY OTHER USERS
    1. By submitting any content on this website or otherwise providing any content or feedback to us or reviews about us in connection with any services we provide to, from, or in connection with this website (the “Materials”), you grant us a worldwide, unlimited, royalty-free, perpetual, irrevocable and non-exclusive licence to:
      1. Use, store, copy, distribute, display, modify and edit the Materials in connection with this website and these services; and
      2. Sub-license or otherwise make available the Materials to other users and permit other users of this website to access, view and use the Materials in accordance with our Terms of Use.
    2. You acknowledge, warrant and represent that you have all requisite rights, consents and licences referred to in Section 1 both to submit and/or post the Materials on this website and to grant us such rights to the Materials.
    3. Any Materials you post on this website shall comply with our Acceptable Use Policy at all times, and we reserve the right at our sole discretion to edit, block or remove any Materials which do not comply with our Terms of Use.
    4. We also reserve the right to disclose your identity to any person who claims that any Materials you have uploaded to this website infringe their intellectual property rights or their right to privacy or is defamatory.
  5. LIABILITY
    1. Nothing in these Terms of Use limits or excludes our liability to you for:
      1. Death or personal injury arising from our negligence;
      2. Fraudulent misrepresentation or misrepresentation;
      3. Any other matter for which we are not permitted by law to exclude or limit our liability.
    2. Subject to Section 1, we hereby expressly exclude any liability for any direct, indirect, special, consequential, punitive, or exemplary loss or damage arising out of or in connection with our failure to perform or defect or delay in performance of any of our obligations, your use of (or inability to use) this website or reliance upon or accuracy of any content or materials on this website, and the results of your use of this website any websites linked to it and any content or materials posted on it, and such excluded liability shall include but not be limited to:

      1. Loss of income or revenue;
      2. Loss or interruption of business;
      3. Loss of profits or business;
      4. Loss of anticipated savings;
      5. Loss or corruption of data and/or remediation costs in relation to the loss or corruption of any data;
      6. Loss of goodwill;
      7. Any additional and/or wasted management or office time and/or administrative costs and expenses incurred by you arising from the availability of this website or any of the services we provide in connection with this website; or
      8. Any losses, claims, demands, actions, costs, expenses or liabilities claimed by any third party as a consequence of our breach of these Terms of Use;

      however so caused, whether in contract, tort (including without limitation negligence or if caused by a deliberate and or repudiatory breach), misrepresentation, restitution, or otherwise, even if such losses are reasonably foreseeable.
    3. Any service provided by us to you is on an 'as is' and 'as available' basis. You expressly agree that your use of this website and any associated services is at your sole risk and we expressly disclaim any and all representations and warranties of any kind, whether express or implied (whether by statute, common law or otherwise), including without limitation warranties and representations as to the quality, fitness for any purpose, merchantability, compatibility, reliability, accuracy, completeness, availability, timeliness, access, use or non-infringement. Subject to Section 1, we accept no responsibility or liability and make no guarantee that the services will be free from faults, errors and/or omissions. It is your sole responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of the services or any information provided by us, on any part of this website or otherwise.
    4. Subject to Section 4.1, we disclaim all liability and responsibility arising from any unavailability at any time for any reason any part of this website or any reliance placed on any commentary and any content or materials uploaded to this website by any visitor to this website, or by anyone who may be informed of any of its contents.
  6. YOUR INDEMNITY
    1. You will fully indemnify, defend and hold us and our affiliated companies, shareholders, members, officers, directors, managers, employees, agents or suppliers harmless from (i) any and all losses (including all direct, indirect and consequential losses), liabilities, costs (including legal costs), expenses, claims, proceedings, or demands, made by any third party, we suffer or incur, or will suffer or incur, due to or arising out of or in connection with your use of this website, (ii) the violation of these Terms of Use by you (including your obligations and warranties), and (iii) the infringement by you of any intellectual property or any other right of any other person or entity.
  7. INFORMATION WE COLLECT ABOUT YOU ON YOUR VISITS TO THIS WEBSITE
    1. We process information about you in accordance with our Privacy and Cookies Policy. By using this website you warrant that all data provided by you to us is accurate, you will have the right to provide such data, and you will advise us of any changes to such data.
  8. USER ACCOUNTS
    1. If we provide user account services on this website and you register a user account with us, you must comply with all the obligations set out in this Section 7.
    2. You agree to provide accurate and complete registration information and keep that information up to date at all times.
    3. Use of certain parts of this website is username and password protected. In order to access and use these parts of this website, you will need a username identification email address, password (including any pre-selected answers to security questions. It is your responsibility to keep this information secret and confidential and not to disclose it to any other third party. You will be responsible for all uses of, and activity through, this website and the services available thereon accessed using your user account login credentials.
    4. You agree to provide all additional information we may reasonably request and to answer truthfully and completely any questions we might ask you in order to verify your identity.
    5. You acknowledge and agree that you are only entitled one user account per person. Duplicate user profiles will be removed at our absolute discretion without further notice.
    6. You expressly consent, upon acknowledging and accepting these Terms of Use that we may record your personal data (including your IP address) in order to verify the date, time and iteration of the Terms and Conditions accepted and which shall be legally binding.
    7. If you think that somebody else might know your user identification code, password and/or any pre-selected answers to any of your security questions then you must, as soon as possible, log in to your user account and change these and notify us by:
      1. Emailing us at Contact.Us@instantoffices.com;
      2. Contacting us via our LiveChat function located on this website (where applicable); and/or
      3. Clicking on the unsubscribe link in any of our communications or reports.
    8. We reserve the right to disable any user account on our website at any time if, in our reasonable opinion, you or any user of that user account fails to comply with any of these Terms of Use and/or if we consider that any user account is using this website to download content or infringe in any manner the rights of another person or if we consider that there may be any actual or potential security risk.
    9. User account services may be hosted on this website or any other website at our discretion and updated without any obligation on us to notify you and obtain your consent.
  9. RESTRICTIONS ON YOUR USE OF THIS WEBSITE
    1. If you breach any term of these Terms of Use, your right to use this website will cease immediately and you must return or destroy any digital and physical copies of any part of this website you have downloaded, printed or otherwise copied. In addition, we may take such other actions including, without limitation, legal action as we consider appropriate.
    2. If we receive a request from any law enforcement authority, we may report your identity, details of any breach of these Terms of Use and any other information we consider necessary, or may be required, to provide to such law enforcement authorities.
    3. We will not be liable for any loss or damage caused by any distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, systems, data or other proprietary material due to your use of this website or to your downloading of any material published on it, or on any websites linked to it.
    4. This website is offered and available to users who are 18 years of age or older, and no one under this age may access or use this website or provide any personal information through this website, unless we specify otherwise in writing. By accessing and/or using this website, you represent and warrant that you are 18 years of age or older, and if you are not and do not have our written consent for you to do so, you must not access or use this website.
  10. LINKING TO THIS WEBSITE
    1. You may create a link to this website from any other website, subject to the following conditions:
      1. You may only link to this website from a website which you legally own and which complies in all respects with our Acceptable Use Policy;
      2. You must not suggest that we have any association with you or that we approve or endorse you or any of your products or services on this website, or consent to you doing so unless we expressly agree in writing that you can do so; and
      3. Provided that you do so in a way that is reasonable and legal and does not directly or indirectly link from any website which may damage or seek to benefit from our reputation, goodwill and/or know-how.
    2. We reserve the right to withdraw linking permission at any time without notice and for any reason.
  11. LINKS FROM ANY PART OF THIS WEBSITE
    1. Where any part of this website contains links to any other websites and resources provided by third parties, these links are provided for convenience and your information only. We have no control over the contents of those websites or resources and accept no responsibility or liability to you out of or in connection with your use of any other websites or their content.
  12. INFRINGEMENT CLAIMS
    1. We respect the intellectual property rights of others. Accordingly, we have a policy of removing content that violates copyright, trademark, or other intellectual property laws, suspending access to all or any portion of our sites to any user who uses our sites in violation of any such law, and/or terminating in appropriate circumstances access to our sites and the account (if any) of any user who uses our sites in violation of any such law.
    2. Notification of Alleged Infringement. We have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of any of our sites, please provide written notice to our Copyright Agent for notice of claims of infringement:

      The Instant Group
      Attn: Copyright Agent
      The Blue Fin Building,
      110 Southwark Street,
      London, SE1 0TA

      Email: copyright@theinstantgroup.com

    3. In respect of notifications of alleged infringement in the United States your written notice must: (a) contain your physical or electronic signature; (b) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (c) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material (e.g., the URL); (d) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (e) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner's agent, or the law; (f) contain a statement that the information in the written notice is accurate; and (g) contain a statement, under penalty of perjury (in the case of a claim of copyright infringement), that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.
    4. Counternotice to Restore User Content Removed for Alleged Infringement. We have also implemented procedures for receiving written notification if you believe your copyrighted material, trademark, or other intellectual property has been removed by mistake or misidentification, in which case, please provide written notice to the Copyright Agent address above.
    5. In respect of notifications of alleged infringement in the United States your written counternotice must: (a) contain your physical or electronic signature; (b) identify the copyrighted work, trademark, or other intellectual property alleged to have been removed by mistake or misidentification; (c) identify the material that was removed in a sufficiently precise manner to allow us to locate that material; (d) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (e) contain a statement that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification; and (f) contain a statement, under penalty of perjury (in the case of a claim of copyright infringement) that the information in your counter-notice is accurate.
    6. If you fail to comply with all of the requirements of this section in respect of notifications of alleged infringement in the United States, your notice or counternotice may not be valid. Whilst these requirements are not mandatory in other regions you should ensure that you provide us with sufficient information for us to (a) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed (b) evidence that use of the material was not properly authorized by the owner or that removal of the material was the result of a mistake or misidentification (as applicable) so that we may promptly respond to your notice or counternotice.
    7. For clarity, only copyright, trademark, and other intellectual property-related notices and counter-notices should be sent to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to Contact.Us@instantoffices.com.
  13. JURISDICTION AND APPLICABLE LAW
    1. If you are a consumer using this website as a resident anywhere in the world (except the United States of America):
      1. These Terms of Use or their subject matter or formation (and any non-contractual obligations arising out or in connection with them) are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction to determine any dispute arising out of or in connection with them; and
      2. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use affects your rights as a consumer to rely on such mandatory provisions of local law.
    2. If you are a business user of a legal entity using this website which is located, domiciled, or headquartered anywhere in the world (except the United States of America):
      1. These Terms of Use or their subject matter or formation (and any non-contractual obligations arising out of or in connection with them) are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation in relation to any non-contractual obligations); and
      2. You agree to waive any objection to, and agree to submit to, the jurisdiction of the courts of England and Wales. You agree that a judgment or order of any such court is binding upon it and may be enforced against it in the courts of any other jurisdiction.
    3. If you are a business user of a legal entity using this website which is located, domiciled or headquartered in any state or territory of the United States of America:
      1. These Terms of Use or their subject matter or formation (and any non-contractual obligations arising out of or in connection with them) are governed by the law of the State of New York without giving effect to conflicts of law principles or rules thereof that would render such choice of law ineffective, You agree that any dispute or action at law or in equity arising out of or relating to these Terms of Use or your use of this website (including without limitation in relation to any non-contractual obligations) shall be commenced only in the State or Federal courts located in New York County, New York, and you hereby consent and submit to the personal jurisdictions of such courts, and you waive all objections to the selection of such venue, including without limitation on the grounds of forum non conveniens;
      2. Section 1 of these Terms of Use shall not apply in its entirety; and
      3. Instant Offices Holding Inc company, a corporation organized under the law of the State of Delaware shall be the responsible group company for any and all claims in respect of your use of any part of this website.
  14. CONTACTING US
    1. If you have any questions about this website or any of the content or materials published on this website, please contact Contact.Us@instantoffices.com.

 

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